FAQ

Find answers to your questions

We understand that fertility care can feel overwhelming. Here are clear answers to the questions we hear most.

General info

How do I know if I have a fertility problem?
If you have been trying to get pregnant for 12 months (or 6 months if age 35+) without success, it’s a good time to speak with a specialist.
Not always, but it greatly improves your chances based on your unique situation. We’ll help you choose the best option for success.
Most procedures are mild and tolerable. We use the latest techniques to make sure you stay comfortable.
Fertility is a shared journey, we encourage both partners to get tested early. A simple semen analysis can provide important answers.
You can book an appointment online on this website or call us directly, whichever you prefer.

Treatment Options

What treatments do you offer?
IVF, ICSI, IUI, genetic screening (PGT), sperm/egg freezing, and more, depending on your case.
Usually 4–6 weeks, depending on your personal treatment plan.
Not always. Sometimes simpler and more affordable treatments like IUI or hormone support are enough.

Cost & Payment

How much does treatment cost?
Costs depend on which treatment is best for you. We explain everything clearly before you begin, no surprises.
We provide flexible payment plans to support your journey.

Emotional & Support

Is infertility common?
Yes, many couples experience difficulties conceiving. You are not alone, and help is available.
No. We maintain strict confidentiality for every patient.
It’s completely normal. We are here to listen, explain everything clearly, and walk with you step by step.
Yes, anyone who gives you comfort and support is welcome.

Primary care

What is Primary Care?

Primary Care is part of our Primary360 virtual care offering designed to help you manage your overall health—body and mind.

Prior to your visit, your chosen primary care provider will review the information provided through the Primary Care assessment.

Your Primary Care provider can order lab work, imaging studies, referrals and vaccinations. If needed, your Care Team will assist in connecting you to an in-network lab or facility of your choice.

Eligible adults ages 18 years and older can use Primary Care. Primary Care is ideal for those who don’t currently have a primary care provider, want to try a new primary care provider, or can’t get in to visit their in-person primary care provider as often as they’d like.

If you are sick and in need of care right away, you can request a General Medical visit to talk to a provider 24/7 for non-emergency conditions like cold and flu, sinus infections, allergies and more.

Mental health

When should I choose Mental Health services?

If you’re overwhelmed, not feeling like yourself, confused about a personal situation, or experiencing anxiety or depression, we can help.

Therapists provide therapy services aimed at increasing insight and gaining coping tools and they cannot prescribe medication.

Yes. You can see the same specialist throughout your treatment.

When you schedule a visit, we will ask you questions about your preferences for your mental health professional. We will also ask you questions about what your specific needs are.

MediConnect providers use the secure member message center after each visit to share a summary of the visit.

Nutrition

When should I choose Nutrition services?

Choose Nutrition services if you want to talk to a registered dietitian by phone or video for advice on staying healthy, eating right or managing a health condition.

Our registered dietitians can provide nutritional guidance for diabetes, weight management, prenatal nutrition and more.

Yes. You can see the same dietitian as long as they are available at the appointment times you select.

When you schedule a visit, you will be able to choose from a selection of registered dietitian profiles. You can read through each of their profiles and select a dietitian you believe will best meet your needs.

MediConnect providers use the secure member message center after each visit to share a summary of the visit. If you and your dietitian decide to schedule another visit, he or she will schedule that during your visit.

Account info

How do I set up my MediConnect account?

To set up your account, visit our website or download the MediConnect mobile app.

You will be prompted to enter your billing information if a fee is due upon requesting a visit.

You will need to complete a brief medical history before requesting your first visit through MediConnect.

To schedule a visit, log in to your account at mediconnect.com or the MediConnect mobile app and click the “Request a Visit” button on the home page.

Video visits are available for General Medical, Mental Health, Nutrition and Primary360 visits only.

Download our app

Your entire health assessment relies on just one hand

You Are Not Alone

We’re Here to Support You

Trying to conceive can come with questions, emotions, and uncertainty. No matter where you are on your journey, we’re here to walk with you.
Confidential & Respectful Care

Your story is personal. We respect your privacy and treat you with dignity and kindness.

Guidance Every Step of the Way

We provide clear direction, emotional support, and professional medical care you can trust.